MaxRaqam Public Offer

1. Service provider and scope

The service provider is MAXTOUR MOBILE APP "MCHJ", Tax ID (STIR) 313034844. Registered and correspondence address: Toshkent shahar, Mirobod tumani, Istiqlolobod MFY, Eski Sarikul 5-tor ko‘chasi, 6-uy, 14-xonadon, Uzbekistan. Email: developer@mxtr.uz. Phone: +998 94 451 54 11. Legal Center: raqampolicy.mxtr.uz.

This Offer covers the Operator’s own services. Purchasing a listed phone number, SIM or eSIM delivery, telecom re-registration, and full or installment payments to a Dealer are outside its subject matter. MaxRaqam does not act as payment recipient, lender, or guarantor for a number transaction.

2. Definitions and parties

Customer means a user or Dealer selecting and confirming an available paid service within their account. A person ordering for an organization must be authorized to do so. Purchase eligibility depends on account role, Dealer status, and actual service availability.

An order is a request identifying a service, quantity, price, and relevant account or listing. Acceptance means agreeing to that order as described below. MaxCoin is an internal service unit; TOP promotes a selected listing for a limited period. “Payment” means payment of real money; “spending MaxCoin” means deducting internal service units.

3. Services offered

Browsing the catalog or opening an account does not automatically order a paid service. Naming a service here does not mean it is available on every device or account. Permission to publish listings, Dealer verification, and ordering advertising are separate matters.

• Purchasing MaxCoin in a quantity or package available in the app.
• Activating TOP for a listing using an existing MaxCoin balance.
• Other platform services whose terms, price, and delivery procedure are separately disclosed in advance.

4. Ordering and acceptance

The Customer selects the correct account and, where relevant, listing, reviews the service, quantity, price, duration, and restrictions, and then confirms. Acceptance occurs through successful confirmation of payment for MaxCoin using the offered method, or successful confirmation of TOP activation with consent to the displayed MaxCoin deduction. The contract for that service is formed by this acceptance.

Silence, opening the catalog, a failed payment, viewing a purchase screen, or merely receiving a message is not acceptance. Before confirmation, the Customer may change the quantity, listing, or selection or leave the order process. Proposed amendments may be sent to developer@mxtr.uz; standard order terms do not change unless the Operator expressly accepts the proposal.

Any request to withdraw acceptance should be sent promptly with order details. The timing of receipt, payment and service status, and applicable law determine its effect. Cancellation or refund after performance is assessed under the relevant sections below; leaving the app does not cancel an order.

5. Price, currency, and order details

The selected MaxCoin quantity or package, amount payable, and currency are shown before payment confirmation. The MaxCoin required for TOP depends on the listing’s current category and the offer displayed in the app. Prices may differ by sales channel or package; a previous purchase price does not automatically apply to future purchases.

Mandatory charges or additional costs must be disclosed before confirmation. Bank or payment-provider exchange rates and fees are subject to that provider’s terms. The price of MaxCoin is separate from a listed number’s price. Later tariff changes do not retroactively increase the price or reduce the scope of a confirmed order.

6. Payment channels and confirmation

Payment uses only a channel actually offered in the relevant app, for example Google Play where available on Android, or Payme or another displayed provider in an available purchase flow. Mentioning a provider does not mean it is available on every platform. This Offer does not itself create an App Store purchase or subscription.

Payment providers may apply their own verification, authentication, banking, and security rules. Check the account, product, amount, and currency on the purchase screen and retain the receipt or confirmation. Do not send passwords, one-time codes, or full bank-card details to MaxRaqam support.

7. Crediting MaxCoin and purchase status

A MaxCoin purchase is fulfilled when payment is verified and the purchased quantity is credited to the relevant account or Dealer balance. Closing a payment window or receiving a bank notification does not by itself confirm that the balance has updated. Pending, canceled, or unverified payments are not treated as completed delivery.

If connectivity or payment confirmation is delayed, refresh the purchase status. If money was charged but MaxCoin was not credited, contact support with the order reference, date, amount, and receipt before purchasing again. Confirmed errors or duplicate charges are investigated and reconciled; a single purchase does not entitle the Customer to duplicate service units.

8. Nature and validity of MaxCoin

MaxCoin is an internal unit solely for eligible services available in MaxRaqam. It is not offered as money, electronic money, a bank deposit, security, cryptoasset, or investment product and does not earn interest or investment returns.

• MaxCoin cannot be transferred or sold between users or exchanged for cash.
• It cannot be used outside MaxRaqam or to pay a Dealer for a phone number.
• Topping up a balance does not activate TOP automatically; the service requires a separate selection and confirmation.
• Account restrictions or closure may affect access to the balance but do not remove mandatory refund rights.

9. Bonuses, promo codes, and rewards

MaxRaqam may grant Dealers free MaxCoin through promotional campaigns, promo codes, or administrative rewards. Eligibility, permitted uses, total allocation, and the deadline for claiming a bonus are defined by the relevant campaign. Applying or entering a code does not itself confirm that a bonus has been granted.

The end of a campaign stops new grants but does not shorten the validity of MaxCoin already credited. A free bonus does not become a cash refund because no money was paid for it. Suspected fake accounts, repeated redemption, or technical errors may be investigated and unjustified credits corrected; the Customer may challenge the decision.

10. Listing eligibility for TOP

TOP is ordered for a listing belonging to the relevant Dealer that meets the service requirements and has a status allowing promotion. A sufficient balance and active account and Dealer status may be required. Artificially changing a sold, closed, restricted, or otherwise ineligible listing to bypass requirements is prohibited.

Check the number, price, installment terms, currencies, and availability before ordering. Payment for TOP does not automatically approve listing content or exempt it from later moderation. The Dealer must keep the listing accurate during the promotion.

11. TOP scope, duration, and presentation

TOP promotes a selected listing’s visibility on the Platform. Each TOP promotion lasts 7 days. Its start and end are determined by the period recorded on successful activation and can be checked through the service status and history. Names such as Max, Max Plus, and Max Ultra may distinguish available advertising presentations.

TOP does not guarantee first place in every search, a permanently fixed position, or visibility to every user. Presentation depends on filters, sorting, listing status, other promotions, and the service’s display rules. TOP does not guarantee a sale, calls, MaxChat messages, view counts, or a particular income.

There is no automatic renewal. After expiry, another TOP requires a new user confirmation of an available offer. Receiving MaxCoin or failing to sell the number does not extend the promotion automatically.

12. Service performance and checking delivery

TOP performance means activating the ordered promotion for the relevant listing and providing it for the agreed period; a MaxCoin deduction alone does not prove full performance. The listing’s promotion status, duration, and account history can be checked.

If the expected service is missing, contact support with the account, listing, approximate time, and screenshots. Silence or failure to complain within a short period does not waive statutory claims. Disappointment with views or sales is assessed separately from a failure to provide the promotion that was ordered.

13. Rights and responsibilities

The Operator must explain order terms clearly, verify confirmed payments, deliver the relevant MaxCoin or promotion, investigate reported errors in its services, and honor lawful refund claims. It may request information reasonably necessary to verify security, valid payment, and eligibility to use the service.

The Customer must provide accurate information, use a payment method they own or are authorized to use, check the order and listing, follow listing rules, and report discovered account discrepancies. Evading restrictions, false receipts, fake purchases, and obtaining repeated benefits from one payment are prohibited.

14. General cancellation and refund rules

Used MaxCoin is non-refundable except where a refund is required by law. Cashing out MaxCoin and lawfully refunding an actual purchase payment are different matters. Claims involving unused purchases, erroneous or duplicate charges, unauthorized purchases, or undelivered services are reviewed using the facts, evidence, purchase channel, and applicable law; no blanket refusal applies to all cases.

An approved money refund is processed through the relevant purchase channel and payment rules. The time funds reach the Customer depends on the payment organization, without overriding statutory deadlines. A Customer cannot obtain duplicate refunds for one purchase or unjustifiably retain the MaxCoin entitlement corresponding to refunded payment.

15. TOP technical failures and refunds

MaxCoin spent on TOP may be returned only where the relevant service was not actually delivered because of a technical failure on MaxRaqam’s side. This is the ordinary internal refund rule and does not restrict any other mandatory refund or legal remedy. Partial outages are reviewed according to the affected period and actual service delivered.

Deleting a listing voluntarily, selling the number, restrictions caused by a Dealer’s or listing’s rule violation, few inquiries, or connectivity problems on the Customer’s device do not normally justify a TOP refund. A claim that a restriction resulted from the Operator’s own error is investigated separately.

A return of TOP charges is normally made by restoring the corresponding MaxCoin balance and does not automatically cancel the original real-money purchase. Where the law requires a money refund, this rule does not replace that right with MaxCoin.

16. Google Play refunds and balance adjustments

If a Google Play purchase of MaxCoin is refunded, canceled, revoked, or charged back, the corresponding MaxCoin entitlement may be removed. If it has already been used, future MaxCoin credits may first restore that entitlement adjustment.

This concerns virtual entitlements within MaxRaqam only: MaxCoin is not money or electronic money, and an adjustment creates no debt, loan, interest, or obligation to repay money. Google is not the provider of MaxRaqam’s TOP service. Store-payment refund decisions and Platform service-performance issues are handled by the respective parties within their responsibilities.

Customers may dispute an accounting error or adjustment using purchase references and confirmations. The Operator checks the relevant purchase, actual payment, and previously granted units; adjustments must not unjustifiably cancel unrelated purchases or legal rights.

17. Restrictions, account closure, and service termination

Access may be temporarily restricted because of fraud, rule violations, security risks, or lawful requirements. Customers may request reasons and reconsideration through support. Buying advertising does not prevent account or listing review.

Deleting an account, ending Dealer activity, or uninstalling the app does not itself constitute a refund claim. Closure may end access to a balance, so clarify remaining MaxCoin, active TOP, and unfinished purchases first. If the Operator ends a service or cannot fulfill a confirmed order, obligations for the undelivered portion are resolved under law and the order terms rather than disappearing automatically.

18. Electronic confirmations and personal information

Orders, payment confirmations, activation times, balance history, and correspondence may be used to establish service status. Operator records are not the only or conclusive evidence; Customers may provide their own confirmations. Retaining receipts and order details is recommended.

Only necessary information is requested for reconciliation and disputes. Personal information is handled under the Privacy Policy and applicable law. Before purchasing on a shared device, check both the active MaxRaqam account and the payment-store account; switching accounts does not automatically transfer a purchase or balance.

19. Liability and force majeure

The parties are responsible for breaches under the laws of Uzbekistan. Although the Operator is not a party to a Dealer’s number transaction, it remains responsible for proper performance of its own paid services. This Offer does not remove mandatory consumer rights, compensation rights, or access to competent authorities.

Where extraordinary and unavoidable events beyond a party’s control directly prevent performance, the consequences prescribed by law apply. An ordinary technical error or insufficient funds is not automatically force majeure. The affected party should notify the other where possible and reduce the impact; accounting for undelivered services is addressed separately.

20. Complaints, reconsideration, and disputes

For MaxCoin, TOP, payment, or refund matters, write to developer@mxtr.uz; contact phone: +998 94 451 54 11. An available in-app support conversation may also be used. Include the account contact, Dealer or listing, order reference, date, amount, payment channel, issue description, and requested resolution.

MaxRaqam aims to respond to complete complaints within 3 days where possible. Additional investigation may take longer without changing statutory deadlines. Do not provide passwords, SMS codes, or complete bank-card information.

Disagreements may first be addressed through support, but this does not restrict access to a court or competent state authority. Uzbekistan law applies, and jurisdiction is determined by applicable law, preserving any consumer right to choose a lawful forum.

21. Changes and related documents

Terms of Use, Dealer and Listing Rules, Moderation, and the Privacy Policy are available in the Legal Center and apply to their respective subjects. Specific paid-service issues are governed by this Offer and the precise order terms displayed before confirmation. A provision restricting a right guaranteed by mandatory law does not apply.

New tariffs or Offer terms apply to future orders and do not retroactively worsen the price, scope, or lawful claims attached to confirmed orders. Material changes will be communicated and consent obtained where required. Uzbek, Russian, and English texts are intended to convey the same meaning; discrepancies may be raised through official contact channels for clarification.