MaxRaqam Terms of Use

1. General provisions and the Operator

MaxRaqam is operated by MAXTOUR MOBILE APP "MCHJ", Tax ID (STIR) 313034844. Registered and correspondence address: Toshkent shahar, Mirobod tumani, Istiqlolobod MFY, Eski Sarikul 5-tor ko‘chasi, 6-uy, 14-xonadon, Uzbekistan. Contact: developer@mxtr.uz, +998 94 451 54 11. Legal documents are published at raqampolicy.mxtr.uz.

These Terms apply to guests, registered buyers, Dealers, and representatives of organizations to the extent relevant to the features they use. “Operator” means the organization operating MaxRaqam; “telecom operator” means the provider of telecommunications services associated with a phone number.

2. Definitions

• Platform means the MaxRaqam applications, catalog, accounts, listings, communication tools, and related services.
• User means a person browsing or using the Platform; a buyer is a user seeking a number or negotiating with a Dealer.
• Dealer means an independent person or organization publishing number offers in its own name or with appropriate authority.
• Listing means Dealer-supplied information about a number, price, availability, installment terms, and contact details. Publication does not establish that a transaction has been completed.
• MaxChat is the Platform’s messaging service; MaxCoin is an internal unit for certain platform services; TOP is a paid listing-promotion service.

3. Agreement and related documents

During account creation, the user takes the action provided to review and accept the Terms. Users must have the legal capacity required for their actions; representatives must have appropriate authority. Where required by law, the consent or participation of a legal representative must be obtained.

The Privacy Policy explains data handling; Dealer and Listing Rules govern publication; Moderation and Complaints explains reviews; and the Public Offer governs paid service orders. These documents are publicly available in the Legal Center. Specific paid-service prices and scope are determined by the offer displayed before confirmation together with the Public Offer. Mandatory law prevails over all documents.

Installing the app, browsing the catalog, remaining silent, or receiving a message does not by itself order a paid service, provide unlimited consent to marketing, or create an obligation to purchase a number.

4. MaxRaqam’s role and service boundaries

MaxRaqam helps users find and compare mobile phone number offers in Uzbekistan and contact independent Dealers. The Operator is responsible for its own platform services but does not act as the seller or owner of a number in a Dealer’s listing.

• MaxRaqam does not collect payment for number purchases or hold that payment in escrow.
• SIM or eSIM delivery, subscriber activation, number transfer, and re-registration are handled by the relevant parties and telecom operator.
• MaxRaqam is not a bank, lender, debt collector, or guarantor of a number transaction.
• Listing approval, a TOP label, or communication through MaxChat does not independently guarantee a transaction’s safety, legality, or completion.

5. Available features and conditions of use

Depending on availability in the app, users can search numbers, filter by operator, number pattern, price, or offer type, view Dealer profiles, save favorites, submit inquiries, and use MaxChat. Dealers may manage profiles, listings, bulk entry, availability, pricing, advertising, and their service account history.

Features may vary by app version, device, account role, and status. A service is offered only when actually available. Search position, view counts, and contact statistics are not proof of a sale; a view does not necessarily represent a distinct buyer or purchase intent.

6. Registration and account security

Users sign in using the email, Apple, Google, or other method offered in the app, provide accurate information, and use an account they are entitled to access. Third-party sign-in is also subject to that provider’s terms. Never give a password or one-time code to another person, including anyone claiming to be support staff.

Account holders must take reasonable steps to protect devices and sign-in credentials, use available security controls if suspicious access occurs, and notify support. Activity on an account is not automatically treated as the holder’s fault: reports of unauthorized actions are reviewed against the circumstances and evidence.

7. Saved accounts, devices, and signing out

Where supported, the app can save up to three accounts on a device and switch between them. Check the active account before sending messages, editing listings, or spending MaxCoin. Saving or switching accounts does not merge their balances, permissions, or conversations.

Signing out, removing an account from the device’s saved-account list, or uninstalling the app is not an account-deletion request. Prevent others from accessing your account on shared devices. Using multiple accounts to bypass restrictions or bonus eligibility rules is prohibited.

8. Dealer status and authority

Dealers must ensure that their names, descriptions, contacts, and submitted documents are accurate. They must have a lawful basis to offer a number and use listing content and logos, and explain to the buyer who will enter into the transaction and under what authority.

Admission to the Platform and verification may be separate processes. MaxRaqam may request relevant information or evidence of business activity and require corrections when inconsistencies arise. Do not submit unnecessary personal documents or documents relating to third parties.

9. Listing accuracy and freshness

Number, telecom operator, price, currency, discount, installment, and availability information must be truthful. Dealers must promptly update numbers that are sold, reserved, or no longer available to them. Bulk-entry tools do not reduce responsibility for each individual listing.

Fabricated previous prices, concealed mandatory charges, unavailable numbers, misleading low-price offers, and deceptive duplicate listings are prohibited. Listings may require review, correction, or renewal; a previously displayed offer is not guaranteed to remain available.

10. Prices, currencies, and discounts

A number’s price is set by the Dealer and is not MaxRaqam’s service fee. Check which amount a UZS or USD label refers to. A conversion or comparison value, if displayed, is not a bank settlement rate or a final agreement between the parties.

Before concluding a transaction, the buyer and Dealer must agree on the final amount, lawful settlement currency, any conversion rate and reference date, re-registration charges, and other costs. A discount, campaign label, or number category does not guarantee a telecom tariff, independent market valuation, or future increase in value.

11. Installments and deferred payment

Installment terms are offered by the Dealer. Initial and monthly payments may use different currencies, such as an initial payment in USD and monthly payments in UZS. Amounts in different currencies must not be added as if they were the same currency without an agreed conversion rate.

Before entering a transaction, clarify the initial payment, monthly amount, number of months, total obligation, conversion method, additional charges, late-payment consequences, early repayment, cancellation, and when and in whose name the number will be registered. A short listing does not replace these details in a separate agreement.

MaxRaqam does not provide installment credit, guarantee creditworthiness, collect debt, or assume a Dealer’s financial obligations. Installment claims are addressed to the relevant contracting party; breaches of Platform rules may also be reported to MaxRaqam.

12. Verified Dealer and advertising labels

The Verified Dealer mark means that information submitted to MaxRaqam has been reviewed. It is not authorization from a telecom operator, does not establish the legal status of every listed number, and does not guarantee transaction safety.

TOP, Max, Max Plus, and Max Ultra labels may identify available promotion types. Paid presentation does not replace Dealer verification and is not a legal guarantee or a recommendation by MaxRaqam to purchase a number.

13. MaxChat, voice messages, and external contact

MaxChat text messages and, where available, voice messages facilitate communication with buyers, Dealers, or support. Microphone permission is requested for recording; consider the privacy of people nearby before recording. Send only content you are entitled to share.

Pinning or deleting a conversation from your own list does not delete the other participant’s copy. New messages may make a personally deleted conversation reappear. A delivered or read status does not confirm payment, contract formation, or performance; correspondence may be assessed as evidence under applicable law.

Selecting a phone or Telegram contact opens an external service whose rules also apply. A conversation with a support profile does not make the Operator a guarantor of a Dealer’s transaction. Do not send passwords, verification codes, full bank-card details, or unnecessary personal documents through chat.

14. Buyer checks and number registration

Adding a favorite, making an inquiry, or calling a Dealer does not itself reserve a number or conclude a number-purchase contract with MaxRaqam. Buyers should verify the Dealer’s identity and authority, the number’s availability, restrictions and outstanding charges, and re-registration eligibility with the relevant telecom operator.

The parties independently agree on payment, documentation, SIM or eSIM delivery, and subscriber registration. A screenshot displaying the number, a MaxChat message, or a TOP label does not establish transfer of subscriber rights. If suspicious circumstances arise, stop payment and contact the relevant Dealer, payment provider, or competent authority.

15. MaxCoin and paid services

The Public Offer governs MaxCoin purchases, bonuses, TOP activation, pricing, and refunds. MaxCoin is not a means of paying a Dealer for a number, is not money or electronic money, cannot be transferred to another user, and cannot be cashed out. MaxCoin does not expire.

A paid service is ordered only through the relevant user confirmation after its terms are displayed. A MaxCoin balance or bonus does not automatically order TOP. The current TOP duration is 7 days, with no automatic renewal. MaxRaqam does not promise sales, a number of inquiries, or a particular income.

16. Prohibited conduct

• Fraud, impersonation, unauthorized number offers, and false details or documents.
• Threats, insults, harassment, discrimination, incitement to violence, unlawful content, and unauthorized disclosure of personal information.
• Spam, unwanted bulk messages, false complaints, fabricated views or inquiries, and deliberate interference with competitors.
• Account takeover, bypassing security, malicious links or software, and unauthorized access to another person’s messages or documents.
• Unauthorized bulk collection of public phone numbers or other information for spam or compiling third-party data collections.
• Fake payments, abuse of bonuses or promo codes, evading restrictions through multiple accounts, or unlawfully benefiting from errors.

17. Review, restrictions, and complaints

MaxRaqam may review listings and accounts following complaints, inaccurate information, security risks, signs of fraud, or lawful requests. Depending on the circumstances, it may require corrections, hide content, restrict a listing or Dealer, suspend access, or close an account. Purchasing services does not exempt a user from moderation.

A complaint alone is not proof of wrongdoing. Decisions take account of available evidence, risk, and repeated conduct. Immediate risk may require action without advance notice; users may request reasons and review information through support unless disclosure is restricted by law or security needs.

Users disputing a decision may request reconsideration with the relevant listing or account, circumstances, and additional evidence. Complaints can be submitted through available in-app tools or developer@mxtr.uz. Review does not promise automatic reinstatement or a refund; legal entitlements are considered separately.

18. Content and intellectual property

Rights in MaxRaqam’s name, design, software, and original materials belong to the Operator or relevant rights holders. Users receive limited, non-transferable permission to use the service for its intended purposes. Copying, selling, or claiming to represent MaxRaqam in violation of others’ rights is prohibited.

Dealers retain rights to their own content and, by submitting it, authorize MaxRaqam to store, format, display, and distribute it as reasonably necessary to operate the service. This includes showing and sharing listings through authorized channels; it is not blanket permission to publish private conversations as advertising. Rights complaints should identify the material and the basis of the claimant’s rights.

19. Personal information and notifications

Account information, Dealer documents, listings, MaxChat and voice messages, inquiries, and service-account records are processed as necessary for service delivery, security, and legal obligations. The Privacy Policy and Data and Account page explain purposes and user choices. These Terms do not replace separate consent where required by law.

Notifications may display message content or service status; check lock-screen privacy settings. Microphone and notification permissions can be managed in device settings. Consent required by law for marketing must be obtained separately; service messages and account-security alerts are not interpreted as consent to marketing.

20. Technical operation and updates

Use requires a compatible device, the necessary app version, and Internet access; connection costs are governed by the user’s provider. MaxRaqam takes reasonable steps to maintain service but does not guarantee uninterrupted connectivity, immediate message delivery, or continuous availability of external services.

Maintenance, security measures, or external outages may temporarily affect features. Refresh previously loaded prices, balances, and availability before important actions, especially after being offline. If a payment or TOP result is unclear, check its status and contact support before placing a duplicate order.

21. Account deletion and ending use

Account deletion starts in the app’s account-security section; re-verification of account ownership may be required. The confirmation screen explains review, loss of access, and effects on the Dealer profile and listings. Submitting a request does not mean all history is immediately erased.

Before deletion, retain necessary conversations, payment confirmations, and complaint details, and clarify outstanding MaxCoin and TOP matters. Account deletion does not itself request a refund; mandatory refund and claim rights remain. Records needed on a lawful basis may be retained, while other information may be deleted or de-identified.

22. Liability and disputes

Each party is responsible for breaches of its own obligations under applicable law. Dealers are responsible for their offers and independent transactions; the Operator is responsible for its platform services and applicable duties. The intermediary role does not excuse the Operator’s own fault, unlawful acts, or mandatory obligations.

Provide account contact details, the listing or order, incident time, evidence, and the requested resolution with a complaint. MaxRaqam aims to respond to complete complaints within 3 days where possible; complex reviews may take longer. This does not extend statutory deadlines or restrict access to courts or competent authorities.

The laws of Uzbekistan apply. Disputes are heard by the competent court under applicable jurisdiction rules, preserving any consumer right to choose a lawful forum. An invalid restriction of rights does not automatically invalidate other independent provisions.

23. Changes and final provisions

The current text is published in the Legal Center. Material changes and how they apply will be communicated through the service or account contact channels; renewed consent will be obtained where required by law. New terms do not retroactively worsen the price or scope of previously confirmed paid services.

Users who do not accept updated terms may refrain from the relevant new action, stop using the service, and contact support to resolve existing obligations. Uzbek, Russian, and English texts are intended to convey the same meaning. Clarification may be requested for discrepancies, and mandatory legal rights remain protected under any interpretation.